Sony WF-1000XM3 True Wireless Replacement Earbud Silver - (Right Side) Sony WF-1000XM3 True Wireless Replacement Earbud Silver - (Right Side) Package Includes: Right Side Earbud for Sony WF-1000XM3 True Wireless - (Silver) Item has been fully tested inspected (fully functional). May have minor marks/scratches from shipping handling. Item will be re-packaged shipped safely. No original packaging. Initializing the headset to restore factory settings If the headset does not operate correctly even after resetting, initialize the headset. Place the headset in the charging case, leave the lid of the charging case open, then hold your fingers to the touch sensors on both the left and right units for about 10 seconds. Release your fingers when the indicators (red) of the headset start flashing. The indicators (blue) flash 4 times ( ), and the headset is initialized. This operation resets the headset to the factory settings and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. Note Before holding your fingers to the touch sensors, check that both the indicators (red) of the headset are lit. If you have updated the software after purchasing the headset, even if you initialize the headset, the software is retained updated. When you initialize the headset to restore the factory settings after you change the language of the voice guidance, the language will also return to the factory setting. Shipping Returns Customer Service We will only ship to confirmed addresses through Paypal. We ship daily Monday-Friday. USPS First Class Mail - Please allow 2-4 business days for domestic delivery. Under 16oz only. USPS Priority Mail - Please allow 1-3 business days for domestic delivery. Shipping is Fast Free on ALL of our products. International Orders are handled through the Global Shipping Program (GSP). We ship our international orders to's distribution center in Kentucky, USA they process the international shipment from there. Due to nature of our industry - All returns are inspected by our RMA team the serial numbers must match what was sent out to successfully process a return. This is to prevent fraudulent returns known as 'swapping' to make sure our inventory is not contaminated with counterfeit/defective products. If you are dissatisfied with your purchase for any reason, you may return it to electronics_doc. within 30 days of the purchase date, subject to the conditions and exclusions below. Eligibility Conditions Please read conditions below. If all conditions are not met, electronics_doc reserves the right to refuse the return or to charge a minimum 10% restocking fee. All returned items must be in the same condition sent and must include all package contents. We can only refund the original purchase price. Defective or Damaged Items Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model. Exchanges Please allow 3-5 business days for mail-in exchanges to be processed. Refunds Credits Once we receive and inspect your item(s), we will credit your account promptly. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. Please note: any buyer's remorse cases (Changed mind, Just didn't like it, Bought the wrong item, etc) will have shipping costs deducted from refund total if return shipping label was provided. We value our customers highly and offer exceptional customer service. We also place high value on our feedback rating. If for any reason you are dissatisfied with our product or service, please contact us prior to leaving feedback so that we may resolve the issue. Please contact us at any time via Messages. We typically respond within 24 hours between M-F. Powerful listing templates by 3Dsellers