Return and Exchange/Refund Available:

- Available time: 7 days from the date the package is delivered.

- the shipping costs for return and reship are paid by the buyer and we will ship the new item to the buyer ASAP and offer shipping tracking number by email.

- If you think the item is wrong size or severe quality problem (color / fabric), please contact and send photos to us within 3 days. We would check immediately to find a solution together with you ASAP. Please attention to the timeline, otherwise, you have to take full responsibility for this case.

- If the item is damaged in transit or package is broken, please contact us and send the photos to us within 3 days. We would apply for compensation with shipping agency immediately. Please attention to the timeline, otherwise, you have to take full responsibility for this case.

- Customized orders no return and exchange except the serious quality problem. Please contact us for solution by email.

- Batch order no return and exchange only if bad quality or damaged items. Please contact us for solution by email once you receive the items within 5 days.

Return and refund Available:

- Available time: 7 days from the date the package is delivered.

- the shipping costs for return are paid by buyer and we would send the refund after we receive the package and check that the item is still perfect situation. The return amount is the item amount cutting the shipping costs. For free shipping items, we would calculate the actual shipping costs.

- If you think the item is wrong size or severe quality problem (color / fabric), please contact and send photos to us within 3 days. We would check immediately to find a solution together with you ASAP. Please attention to the timeline, otherwise, you have to take full responsibility for this case.

- If the item is damaged on transit or package is broken, please contact us and send the photos to us within 3 days. We would apply for compensation with shipping agency immediately. Please attention about the timeline, otherwise, you have to take full responsibility for this case.

- Customized orders no return and refund except the serious quality problem. Please consider carefully for your purchase. If you need any inquiry or assistance, please don’t hesitate to contact us. We’d love to help.

Our email address: bridesdayprom@outlook.com.

Enjoy your web-shopping:-)