#AGSAZKA We remove 1/3-2/3 soil before we pack the plant. NO POT is included. ALL SALES ARE FINAL. We only offer reship for dead plants only. No Return or Refund. We offer replacement only if plant is dead upon arrival and customer report any plant damage within 3 days of receiving plants. Our warranty excludes minor damages, including minor breakage (less than 30%) or dried leaves. Our Shipping and Handling time is 1-7 business days, may take up to 30 days for some plants.