From an used unit in perfect working condition, fully tested and inspected in our appliances store before up for sale. All our parts come from working units directly from our appliances store in Orlando Fl and are rigorously tested within all its cycles and functions before selling, please make sure you are buying the right part with your appliance model number or part number before placing the order. Please see pictures for scratches. Please note! All returns are subject to inspection. Factory date, codes and serial numbers will be matched and compared to the original listing. All items will be checked to ensure the presence of our UV mark. Items damaged due to improper installation will not be refunded. We test all of our items for full functionality. We do not accept returned for any electrical items and circuit boards. Shipping and handling are not refundable. Buyer pays for return shipping and will charge 25% restocking fee. In case of return item must be in the same new condition (without signs of installation) as it was received. Parts that have been installed, misuse or improper installation will not be accepted for returns. Buyer should contact us within 5 days of receiving the item if there are any issues. Shipping and handling will be deducted from refund