To See All The Bundles That We Have. Please Click https://www.AcademyWall.com The Workshop Training Library includes all of our courses for workshop training. Scroll down to see all of the courses included, plus other bulk pricing options. All of these workshop resources can be easily customized: mix and match training topics between courses, add new content, and even re-brand as your own. Here's what's included with each course: INSTRUCTOR GUIDE TRAINING MANUAL POWER POINT SLIDES FLIP CHART NOTES ACTIVITIES AND EXERCISE FILES QUIZZES AND TESTING Module One: Getting Started Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line. Workshop Objectives Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let?s review our goals for today. At the end of this workshop, participants should be able to: Define records and archives Analyze records in context Classify records Understand different systems Maintain and convert records SOCIAL INTELLIGENCE OUTLINE: Module One: Getting Started Housekeeping Items The Parking Lot Workshop Objectives Pre-Assignment Action Plans Module Two: Increase Your Self-Awareness Remove or Limit Self-Deception Ask for Feedback Be Open to Change Reflect on Your Actions Case Study Module Two: Review Questions Module Three: The Keys to Empathy Listening and Paying Attention Don?t Judge Shift Your View Don?t Show Fake Emotions Case Study Module Three: Review Questions Module Four: Active Listening Attunement Don?t Jump to Conclusions Shift your Focus Don?t Discount Feelings Case Study Module Four: Review Questions Module Five: Insight on Behavior Perception Facts vs. Emotion Online Communication Listen and Watch More Case Study Module Five: Review Questions Module Six: Interpersonal Communication Give Respect and Trust Be Consistent Always Keep Your Cool Observing Body Language Case Study Module Six: Review Questions Module Seven: Social Cues (I) Recognize Social Situations The Eyes Have It Non-Verbal Cues Verbal Cues Case Study Module Seven: Review Questions Module Eight: Social Cues (II) Spectrum of Cues Review and Reflect Being Adaptable and Flexible Personal Space Case Study Module Eight: Review Questions Module Nine: Conversation Skills Current Events Conversation Topics Cues to Watch For Give People Your Attention Case Study Module Nine: Review Questions Module Ten: Body Language Be Aware of Your Movements It?s Not What You Say, It?s How You Say It Open Vs. Closed Body Language Communicate with Power Case Study Module Ten: Review Questions Module Eleven: Building Rapport Take the High Road Forget About Yourself Remembering People Ask Good Questions Case Study Module Eleven: Review Questions Module Twelve: Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations