Our inventory is mostly sourced from returned merchandise, which means you're getting a new product (most of the time). We meticulously inspect and test everything to make sure it works as expected. Just a heads-up: the packaging might have seen a few things (like the inside of a delivery truck and maybe a frustrated customer). But hey, the product inside is the star of the show, right? 1 - Hiiisoffi HFI-006 water Filter replacement New in plastic Please reach out before providing any negative feedback, If you are unsatisfied with your purchase please reach out via message so we can make it right! Your 5 star feedback is important to us!