Hello awesome human! We at ReNew To You are awesome humans too :) And we NEED our morning coffee! So we LOVE this Harry David mug but we're willing to give it up to a fellow coffee lover; it is a PREVIOUSLY OWNED ITEM; it will be packaged shipped carefully. HASSLE FREE RETURNS with our special invisible blacklight mark intact, however, if you have concerns about your purchase, please contact us immediately (before leaving feedback) so we can work to find a mutually satisfying solution. It is our goal to deliver 5-star service and we would appreciate 5-star feedback. Thank you for shopping ReNew 2 You and please, come back soon!