This is a PREOWNED book but 100% Guaranteed Satisfaction. Please examine the pictures carefully because the item in them is the exact one you will receive. Also, don't hesitate to ask for any other photos if needed. You may note some remnants of your book's past life - an autograph, an inscription, a dog-eared corner, or some yellowed pages. We do our very best to notate any flaws, but occasionally we may miss something. If you're not satisfied, please take advantage of our free return policy. We are a small Veteran owned business and truly appreciate your patronage. Ships well packaged and via USPS Media Mail, unless otherwise requested (may result in an additional charge). Will ship out next business day after payment is received in most cases, no more than than the 2nd business day after payment. _________________________________________________________________ Gifts from the Heart helps students learn, practice, and improve ten fundamental communication skills needed for any long-term relationship. Each skill is presented as a "gift" students give rather than as a behavior they implementempowering students to participate more fully in their relationships. Engaging opening stories place the concepts and skills in a real-world context. With a conversational and student-friendly writing style, each chapter focuses on one essential communication skill that can dramatically enhance students' connections with their romantic partners, family members, and friends. Application-oriented and jargon-free, Gifts from the Heart is grounded in specific, manageable, and directed activities designed to immediately enhance relationships. Includes memorable acronyms, Guidelines, and Personal Explorations and Practice Giving Exercises. Instructor's Manual and Test Bank available.