Companion to the book, Crucial conversations CD 1: Tracks 1-6. Our audacious claim : what dialogue is and why it's important ; Tracks 7-8. Start with heart : how to stay focused on what you really want -- CD 2. Learn to look : how to notice when safety is at risk -- CD 3. Make it safe : how to make it safe to talk about almost anything -- CD 4. Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- CD 5: Tracks 1-5. State my path : how to speak persuasively, not abrasively ; Tracks 6-12. Explore others' paths : how to listen when others blow up or clam up -- CD 6: Tracks 1-3. Move to action : how to turn crucial conversations into actions and results ; Tracks 4-6. Tough questions : peers, at home, and bosses. media bin