Book TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments by Douglas Conant and Mette Norgaard Hardcover with Dust Jacket SIGNED BY AUTHOR CONANT, FIRST EDITION 2011 Author: Douglas Conant and Mette Norgaard Series: JB Warren Bennis Series Publisher: Jossey-Bass Edition: First Edition Format: Hardcover with Dust Jacket. Release Date: 2011 Dimensions: 9.25 x 6.25 x 1 in Weight: 14.1 oz No. of Pages: 208 ISBN: 978-1118004357 Condition: Pre-Owned in Excellent Like-New Condition. Binding is tight, appears to have never been read. Signature of one of the authors (Conant) on the title page. No flaws noted. Please see photographs for details as they are considered part of the description. SYNOPSIS: A fresh, effective, and enduring way to lead?starting with your next interaction. Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these?and every point of contact with other people?are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop "TouchPoint" mastery by focusing on three essential components: head, heart, and hands. TouchPoints speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless activity in individuals and entropy in organizations into focused energy?one magical moment at a time. **Smoke Free Home**