Plantronics M12 Vista Universal Amplifier Pre-owned, like new. You will receive only what is pictured : amplifier, 2-piece battery door kit user guide. Please refer to photos to access Items Condition Shipping Policy ? If you are International Buyer - contact us before buying Payment Policy ? Item will be shipped immediately on the same or next business day of receiving full payment Return Policy ? Items Condition is clearly stated in the description ? Actual Images of item are shown · Returns ACCEPTED WITHIN 7 DAYS UPON RECEIVING, BUT THE BUYER IS RESPONSIBLE FOR RETURN SHIPPING AND 15% RESTOCKING FEE If you have any problems or questions - contact us right away and we will do our best to resolve the problem. Massages are answered from 9:00 AM to 5:00 PM EST Monday through Saturdays Good Luck and Happy Buying basement