Product is new. There is minor cosmetic wear and wrinkling on the original packaging. If you have any issues with your order, please feel free to reach out to us directly via messages and we will get back to you as soon as possible. If you need to open a return for an order, please review eBay's condition of returned items policy at the following link: https://www.ebay.com/help/policies/member-behaviour-policies/condition-returned-items-policy?id=4763 Description: The Diono Cuddle Soft, 2-in-1 head support is a comforting body support for babies. The nested design supports their delicate head, shoulders and torso in cushioned comfort. The clever 2-in-1 design provides comfort support from birth, then as your child grows the inner cushion is easily removed to provide more space for infants up to 15 lb. Made from ultra-soft velvet-touch fabric that can be easily machine washed for added parent convenience. Cuddle Soft is also compatible with infant carriers, car seats or strollers for blissful snoozing on the go, however you choose to travel. About this product: Full Body Support - The nested design supports their delicate head, shoulders and torso in cushioned comfort Grows with Baby - Clever 2-in-1 design has a removable inner cushion to adjust the head support as baby grows up to 15 lb Diono Infant Car Seat Stroller compatible - For cushioned comfort and support on the go, however you choose to travel Ultra Soft Fabric - Made from ultra-soft velvet-touch fabric, it is comforting and soft next to baby's sensitive skin Designed for life - Accidents happen, that's why Cuddle Soft can be easily machine washed for added parent convenience