Chateau CARL-1-S Flat Door Gate Latch and similar items

We strongly recommend that all merchandise be inspected at time of delivery. If there is visible damage, please refuse the shipment and contact our customer service as soon as possible. Further, we also strongly recommend that all customers fully inspect merchandise within 24 hours of delivery. If there are any problems with your order, please contact our customer service as soon as possible. Any warranty issues or defective merchandise are covered by the respective manufacturer.

The original purchaser has a period of 30 days from date of delivery to return any item purchased for a refund. Refunds are calculated by a Subtracting 20% Restocking Fee of item(s) (unless the merchandise is defective or we there was a shipping mistake), Less shipping and Handling Fee, provided the merchandise is in new, resalable condition and returned in the original, undamaged packaging. No used merchandise will be accepted. Unless the merchandise is shipped in error, customer is responsible for outgoing freight cost as well as return freight cost. The cost of the shipping will be deducted from the credit, which the customer is entitled to upon receipt and inspection of the returned item(s). Acceptance of merchandise is final only after inspection. All warranty books, instructions manuals, parts and accessories must be included as well as the original box in which the item was shipped. To protect the original factory box from any additional shipping damage, please place it inside another carton for return shipping. No Shipping Labels or any other labels are to be placed on Factory Package. No Refund will be issued if Labels are placed on the factory box.

CANCELLATION POLICY

We accept cancellation within 30 minutes of the order been submitted, a 5% of the total amount of the order will be withheld from the refund amount, outside of this time frame orders cannot be cancelled