Seller Community Forum

2 answers

0 votes

my chat fiture is off, i cant use it. its been 2 months that the chat fiture not available. is the fiture on maintenance or it is just Me who cannot use it. because as a pro member i should have to use it.

asked over 9 years ago

1 answers

0 votes

How do i change feedback

I was unfairly left negative feedback from a new customer who got a FREEBIE from us and is also a new customer to bonanza. They failed to contact us or follow Bonanza protocol between seller/buyer. I want to dispute the feedback. We have already r...

asked over 9 years ago

5 answers

1 vote

Ecommercebytes opens nominations for 2016 Sellers Choice Awards

Just received the e-mail that EcommerceBytes Opens Nominations for 2016 Sellers Choice Awards. The survey is available to take and voting beings on January 17th. Anyone else receive this? [URL removed]

asked over 9 years ago

1 answers

0 votes

Free trial help

hi! I have been slowly making sales here so I thought I would sign up for a 55.00 a month plan. They just took 660.00 out of my bank. Is there a number I can call to stop this. Please? That's not what I signed up for. Heather

asked over 9 years ago

1 answers

0 votes

I received a paypal notification of a payment received about 2 hours ago but no bonanza notification.

My booth does not reflect a PayPal payment being received for the item nor does it reflect the item being sold. Also there are no Bonanza fees for the transaction......If I had not received the PayPal notification, I would have no way of knowing t...

asked over 9 years ago

3 answers

0 votes

Are items sold on ebay that were transfered to bonanza deleted from bonana deleted automatically when they are sold on ebay and vice versa? i am new and can't find an answer.

Are items sold on eBay that were transferred to bonanza deleted from bonanza deleted automatically when they are sold on eBay and vice versa? I am new and can't find an answer.

asked over 9 years ago

7 answers

0 votes

Closing account info ?

I'm trying to close out here on the ranch , was able to close my booth partially of it's merchandise . Emailed support , but that could take "24-48"hrs..uh huh maybe a week ? anybody know how to just close out without waiting who knows how...

asked over 9 years ago

3 answers

0 votes

How do you cancel an order?

I have an order that is no longer valid. How do I cancel it or remove it from my "recent sales"? Any ideas?

asked over 9 years ago

5 answers

0 votes

How do you relist an item that had sold?

I have a few items that I sold that need to be relisted. Is there a way to do this, or do I need to make a new listing?

asked over 9 years ago

3 answers

0 votes

How do you pay under 1.00 after applying rewards credit to monthly bill

after applying rewards credit to monthly bill, how do you pay balance of less than $1.00 .thanks

asked over 9 years ago

1 answers

0 votes

How do i create and send an invoice to a buyer that has purchase more than i item?

I am new to Bonanza and can't figure out how to create and send an invoice to a buyer for multiple items

asked over 9 years ago

1 answers

0 votes

How do i prevent .csv importer from skipping duplicates

How do i prevent .csv importer from skipping duplicates of items with the same title but have different sizes and gender. Or any help with how to fix it in excell for it to import. [URL removed] CK BE by Calvin Klein Eau De Toilette Spray (Un...

asked over 9 years ago

2 answers

0 votes

Why is a "refund rate" posted on my feedback page when i have never given one?

At the top of the page is [URL removed] Refund Rate Explanation_message_notice_sm Great Performance [URL removed] 5th (1st percentile = best) What does 5th mean if 1st is the best? I don't recall ever giving a refund ...a lower price ...

asked over 9 years ago

3 answers

0 votes

I cannot see my booth

I cannot see my booth or add/edit items or see anything under the stats...anyone else having problems?

asked over 9 years ago

1 answers

0 votes

New feature on booth listings

Have been noticing a new feature on the listings in our booth- underneath the title tag there is a red emblem that resembles a rocket ship and it says "recent views 49" (for instance). It doesn't seem to do anything, no link etc., it just sits the...

asked over 9 years ago

1 answers

0 votes

How do i setup slideshow for webstore ?

How do i setup SlideShow for WebStore ?

asked over 9 years ago

1 answers

0 votes

Getting error when exporting to ebay

I pay the 13% advertising commission so I can export to ebay and control what I have on ebay from here, but when I try to relist expired ebay items from Bonanza's interface, I get this [URL removed] 518: Your application has exceeded usage limi...

asked over 9 years ago

4 answers

0 votes

What percentage is final value fee? My last five sales you charged me 30% FVF. How do you justify 30%? Even EBay doesn't charge 30% that I know of anyway.

how do you figure final value fee

asked over 9 years ago

2 answers

0 votes

I started a new account after taking a couple years off from selling and, boy, do I already miss the community forums/discussions! I don't know who or where to ask questions not relevant to the overall community ... or even feel like part of a community.

I sell health and beauty products. I've been out of the game long enough to no longer know the pricing, hottest brands and items, how others handle returns in a category where reselling used/returned products is prohibited by federal law, etc.

asked over 9 years ago

1 answers

0 votes

How to receive my refund

I used a Visa gift card, and never connected a PayPal account to Bonanza. I have been issued a refund from the seller, but I'm not sure how to claim it. Any help is appreciated.

asked over 9 years ago

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