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atlfashiondecor's Feedback as a Seller
| All Feedback | 718 |
| As a seller on Bonanza | 8 |
| Imported from other sites More info Bonanza allows sellers to import their feedback ratings from other marketplaces. However, only the positive, neutral, or negative ratings can be imported. Written feedback cannot be imported. | 656 |
User Feedback
4.9
out of 5 stars
| All Bonanza Transactions More info Since feedback is optional, many transactions receive no feedback at all. This number reflects the total number of sales and purchases this user has completed on Bonanza, including transactions without feedback. | 759 |
| Feedback | From | Items | Date | |
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1 star user feedback
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Morehouse College Maroon Tigers Christmas Ornament | 11/18/19 | ||
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1 star user feedback
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Feedback from
Buyer
albretta329
(1)
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Alpha Kappa Alpha Oversized Faux Silk Scarf (36x72 inches) | 04/21/19 | |
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Seller response:
Our sincere apologies with this fulfillment error on our part. I'm happy that you were able to bring this matter to our attention and we were able to get you the scarves by 04/23. When this type of issue occurs we only become aware of it when a customer brings it to our attention. We are committed to doing our all to make sure instances such as this don't occur in the future. |
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1 star user feedback
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Alpha Kappa Alpha Pink Ivy Oversized Scarf (36x72 inches) | 03/04/19 | ||
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Seller response:
I completely understand your concerns and frustration due to this service failure on our part. I am happy that we were able to get this scarf to you on 03/08 and I believe applied a full refund to your account and shipped it to you complimentary due to this error on our part and the delay associated with experience. My sincere apologies again. This almost never occurs but when it does we do our best to make it right. |
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1 star user feedback
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Alpha Kappa Alpha Inspired Lightweight Pink & Green Chevron Infinity Scarf | 01/22/19 | ||
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Seller response:
We applied the refund because it was 100% our fault. My sincere apologies about this issue and service failure on our part. I completely understand your concerns and frustration. |
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1 star user feedback
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Alpha Kappa Alpha 1908 AKA Pink Beanie by Big Boy Headgear | 11/13/18 | ||
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1 star user feedback
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Alpha Kappa Alpha Legacy by Johnny Myers (20x8 inches - Framed) | 05/25/17 | ||
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1 star user feedback
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Alpha Kappa Alpha Tote Bag | 01/04/17 | ||
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Seller response:
I sincerely apologize for the issue you experienced. We never shipped the item so I'm confused as to why you received the tracking number. That may have been a mistake on our part but when we received your email we issued an immediate refund as requested. Clearly we mishandled your order and we sincerely apologize about the issue but we would never try to defraud any of our customers at anytime. Our goal is to always provide a high level of service. We so sincerely apologize for the service failure assoicated with your order and the delayed shipping of your order. |
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This feedback has been edited.
Details
1 star user feedback
I ordered this bag on December 20th and received a tracking number on December 21st, with an estimated arrival of December 26th. However the item was never mailed according to USPS. I emailed the merchant and have not received a response back.
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1 star user feedback
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Delta Sigma Theta Oversized Faux Silk Scarf | 04/02/16 | ||
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Seller response:
You are 100% correct. Somehow our inventory was off by one. I sincerely apologize about the inconvenience and had we known we would have deactivated the listing. We do apologize for any frustration you experienced. |
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My sincere apologies about this matter. We were under the impression we had already applied a refund to this order via paypal and cancelled it due to the item being out of stock. Thank you for bringing this matter to our attention. We are looking into it right now. Thanks.