Cleaned and disinfected. Tested to set up on the Nokia App, connect to WiFi, and access the internet. I don't believe it's locked to a specific provider as I am using Xfinity and on the App and it does not show that it was linked to any provider. Sample usage wear such as scuffs on it as shown in the pictures. Nothing that affects its functionality. We have multiple units for sale, all of them work and have simple usage wear on it. Each unit comes with 2 new ethernet cables, and a generic AC power supply (it connects but is a little loose, just as long as it's left unattended, it'll power it fine) is included. We do our best to accurately picture and describe each one of our listings. Inevitably, you may receive an item that does not meet your expectations. It is no way our intention to mislead or cheat any customer. If you have any issues with your purchase, please message us before filing a refund request. Please note that all refund requests will require the return of the item in the same condition as it was sent. Any damage or material change to the condition of the item may result in a reduced refund, up to 50% in accordance with policy. All refunds on returns will be processed minus the original shipping charges that were incurred to ship it to you. We package our items in the most cost/time effective way to provide competitive pricing. Should you require special shipping considerations (e.g. packaging or shipping timelines), please message us PRIOR to purchasing so we can work towards an amicable solution. Certain requests may incur additional charges. Post-purchase shipping demands will not be honored. Delivery times provided are estimates. Actual delivery times may vary due to carrier related delays. We ship items as quickly as possible, but in some circumstances, it can take up to three business days for an item to be shipped. Once an item leaves our hand, we have no control over when it gets delivered. We only ship to the confirmed shipping address provided to us at the time of purchase. We cannot change the delivery address after a purchase has been made, so please ensure that your shipping address is correct.