Our inventory is mostly sourced from returned merchandise, which means you're getting a new product (most of the time). We meticulously inspect and test everything to make sure it works as expected. Just a heads-up: the packaging might have seen a few things (like the inside of a delivery truck and maybe a frustrated customer). But hey, the product inside is the star of the show, right? NEW! unopened - On the Go Puzzle Under the Sea Puzzle 45 Piece 15.7" X 11.8" Ages 6+ by Graphix