At T Cl4940 Corded Standard Phone With Answering System And Backlit, White Cl4940Wht- Corded Answering System.Troubleshooting steps as follows:1. If you are having trouble hearing on the handset, try replacing the handset cord. 2. Please check if you can hear the dial tone. The volume may be turned down too low to hear the other party. Press VOLUME on the base to turn up the volume. 3. Try a handset and/or line cord from a working set. If this corrects the problem, replace the appropriate cord. 4. If you have connected this telephone to a phone jack that has not been used before, or that has not been used in sometime, there may be problems with this jack that you are not aware of. Use a telephone jack that you know is in proper working order. 5. You may have a line problem. To test for a line problem, test your unit at another location. If your unit works at another location, contact your local telephone company. Product Features Simple, corded operation- Reliable, corded operation eliminates the search for a misplaced cordless handset, while sturdy construction ensures long-lasting performance. Digital answering system- Digitally record up to 25 minutes of incoming messages, outgoing announcements and memos. Also allows for instant playback, selective save or delete, and skipping or repeating messages from the handset and base. Caller ID/call waiting-- Allows you to view the name, number, time and date of incoming calls at a glance, even those on call waiting. Extra-large tilt display for easy viewing- Extra-large, easy-to-read LCD on the base tilts for best viewing angle. This feature provides a clear view of the incoming Caller ID or call history. Shipping: Shipping is complimentary within the lower 48 US States. We Do Not Ship to PO/APO Boxes, HI or Alaska We Do Not Ship Outside of the Continental US All items ship within 24-72 hours of Payment For large items that require Freight shipping a valid phone number is required to call and schedule your delivery Terms of Sale and Feedback: Feedback is extremely important to us and If you are satisfied with our transaction, please take a moment to leave Positive Feedback. YOUR Satisfaction is our #1 Priority! If there are any issues, PLEASE contact us BEFORE leaving a neutral or negative rating so that we may resolve any concerns. We PROMISE we can make you happy if you give us a fair chance. Returns / Concerns: All items qualify for returns within 14 - 30 days of receipt. Buyer is responsible for return shipping on any item that is not damaged Please be sure this is an item you want before making your purchase. Customer Satisfaction is our TOP priority! All items are IN STOCK at time of listing. Inventory changes constantly and it is impossible to maintain a perfectly accurate count of all items. Please do not penalize us if we have to issue you a refund! Thank You For Your Business!