'Twit Twoo' Large Porcelain Owls Mug and similar items

This reflects the seller's handling time and may not include time spent in transit.
If you have questions about shipping, please contact the seller.

At UnikFindz Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns
• Timeframe: Items must be returned within 30 days of receiving the product.
• Condition: Items must be in their original condition—unused, unwashed, and with all original packaging, tags, and accessories.
• Non-Returnable Items: Certain items are non-returnable, including:
• Personalized or custom-made items.
• Intimate goods (e.g., lingerie, swimwear).
• Final sale or clearance items.

Return Process
1. Contact Us: Before returning any item, please contact us via Bonanza messaging to obtain a Return Authorization (RA) number.
2. Packaging: Repackage the item securely to prevent damage during transit.
3. Shipping:
• Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective items).
• Use a trackable shipping method, as we are not responsible for lost or damaged returns.

Refunds
• Processing Time: Refunds will be processed within 3-5 business days of receiving the returned item.
• Method of Refund: Refunds will be issued to the original payment method.
• Deductions: If applicable, original shipping fees will not be refunded. A restocking fee of 20% may be deducted from the refund if the item is not returned in its original condition.

Exchanges
• We do not offer exchanges.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage/defect. We will work with you to resolve the issue by offering a replacement (if available) or a refund.

Contact Us
If you have any questions about our return policy, feel free to contact us via Bonanza messaging. We are happy to assist you.