Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
At USAProHair, we were founded on a simple philosophy centered around our customers.
We are dedicated to providing the highest level of customer service coupled with the best prices on the brands you love.
We recognize that our success as a company is directly tied to the satisfaction of each and every customer who walks through our doors.
Unlike many retailers focused solely on making a sale, we understand that businesses thrive on relationships built on trust, quality, and overall experience.
We firmly believe that the cornerstone of any successful company lies in a contented customer.
With this in mind, we offer exceptional shipping, reliable customer service, and swift delivery times.
What’s more, we provide an effortless return process. If you find yourself unsatisfied, simply drop us an email.
Our objective is to make returns just as straightforward as your initial purchase.
Shipping policy
At UsaProHair.com, we are dedicated to providing high-quality products with fast and efficient shipping service. Below are the details of our shipping policy to ensure your shopping experience is smooth and satisfying.
Order Processing
All orders placed on weekdays by 2:00 PM will be processed on the same day.
Orders placed after 2:00 PM will be processed on the next business day.
Orders placed on weekends/holidays will be processed on the next business day.
Please note: while we strive to process all orders on time, occasional delays may occur due to unforeseen operational issues.
Shipping Methods
We offer always free shipping for all orders, regardless of the location within the U.S.
Shipping Destinations
Currently, we ship to all states within the United States. We do not offer international shipping at this time but are working to expand our international delivery services soon.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order on the carrier’s website.
Delivery Times
Delivery times may vary based on your location and the selected shipping method, with an average delivery time of 5 days or less.
Order Changes and Cancellations
If you need to cancel an order, please send your request to usaproh@gmail.com or contact us at (937) 271-1400. Please have your order number ready. Cancellations can only be made before the order is shipped.
Delivery Issues
If your order does not arrive within the expected timeframe, please contact our customer support team for assistance. If a package is marked as “delivered” but you have not received it, please check with your neighbors and contact the carrier.
Return policy
Full refund available within 30 daysSeller coupons & discounts
Combined item discount: 15% off w/ $100.00 spent
Shipping discount: Shipping weights of all items added together for savings.
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