Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
Canadian-made premium quality modern custom furniture and cabinets.
Shipping policy
Processing time:
Because of the nature of handmade products. The times we need to prepare an order for shipping varies. For more details, see individual items.
Estimated shipping transit times:
United States: 4-14 days
Canada: 1-10 days
Other Countries: 1-5 weeks
We’ll do our best to meet these shipping estimates, but unfortunately cannot guarantee them. The actual delivery time will depend on the shipping method you choose.
Multiple Shipments:
If you order two or more items, you may receive them in multiple boxes on different days because of varying finish dates. We do not charge you extra shipping for split shipments.
Free Standard shipping for CANADA & USA on select products:
This offer does not apply to orders being shipped to Nunavut, Yukon, the Northwest Territories or areas outside of 48 contiguous United States. The term contiguous United States refers to the 48 U.S. states located on the North American continent south of the U.S. border with Canada, plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico. Additional shipping fees may be required for orders ship outside of FREE SHIPPING destinations.
FREE STANDARD SHIPPING on select products after applied discounts and before taxes. The cost of shipping will automatically be deducted at checkout for all eligible orders. This offer may be combined with other offers and brand promotions.
A custom-made piece may not qualify for free shipping due to its size and weight.
Package Can’t Be Delivered or Returned:
We provide a tracking number to all our shipments, the buyer is responsible for accepting the item when it arrives, as well as paying any customs and duty fees for international shipments, where it applies. The buyer should contact the courier to rearrange delivery or pick up if need be. If the buyer’s remorse or any other reasons, such as the buyer is not available or not picking up, rejecting the package etc., the package can’t be delivered to the buyer or returned to us by the courier, all the cost will be on the buyer, and we are not responsible for any loss, damage or fees.
Customs and import taxes:
INTERNATIONAL BUYERS (including the USA), PLEASE NOTE:
BUYERS ARE RESPONSIBLE FOR PAYING ALL CUSTOMS FEES, DUTIES, AND VAT/GST TAXES. Such fees are NOT included in our shipping charge, which ONLY covers the actual postage/freight. We cannot legally charge or pay such fees for you.
Damaged during the shipment:
While we diligently inspect and package our products, occasional damage may occur during shipping. Should you discover any damage to your item during transit, please notify us within 14 days of receiving the shipment, which will be based on the tracking record. Pictures of the damage are required.
It is also important that you keep all of the original packages and contents, as they will be necessary for inspection purposes and return.
Once we receive the necessary information, we will promptly provide a resolution, such as repair or replacement, to ensure your satisfaction.
Return policy
Refunds available: See booth/item description for detailsRETURN, EXCHANGES AND CANCELLATION:
Returns & exchanges
We gladly accept returns and exchanges, Contact us within 30 days of delivery
Ship items back to us within 60 days of delivery
A returned and exchanged order may be subject to a restocking fee of 5% to 25% of the purchase price.
We CAN NOT accept returns and exchanges for
– Custom-made or personalized orders
– Items on final sale
– Items in shipment transit
– Used items
– Items without sales receipt
– Items that exceeded the above policy
For approved Returns, the buyer is responsible for
– Item(s) must be brand-new unused and still have all tags, parts
– Must return in its original packing
– Restocking fee
– Return shipping costs, including brokerage fees, any customs, taxes, etc. Please see the details below “Return and Exchange Costs & Fees”
Exchanges must be approved by our customer care team. Please address all exchange inquiries.
The buyer is responsible for
– Item(s) must be brand-new unused and still have all tags, parts
– Must return in its original packing
– Restocking fee
– Return shipping costs include brokerage fees, customs, taxes, etc. Please see the details below “Return and Exchange Costs & Fees”
– New item shipping-related fees
Return and Exchange Costs & Fees:
In the event that we approve a return or exchange, the buyer is responsible for return shipping costs, including brokerage fees, any customs, taxes, etc. and restocking fees. The refund or exchange will not be issued until the return is received and undamaged. If the item is not returned in its original condition, including all original packing and parts, the buyer is responsible for any loss in value. If any of these occur during the return, these fees will be deducted from the refundable portion. Shipping fees are not refundable. For items that offered free shipping, the original shipping cost will be deducted from the amounts refundable.
Cancellation:
Cancelled orders are only accepted within 24 hours after purchase.
We do not accept cancellation of the following items:
– Custom-made or personalized orders
– Items have been shipped
– A late cancellation fee of 5% to 25% may be applied to an order if cancelled after 24 hours have passed purchase.
– Once the late cancellation fee is deducted the seller will then refund the remaining amount of the purchase price.
Miscellaneous details
We offer custom-made. If you have a different size or color in mind, please contact us, we will be glad to give you a quote promptly.
FAQs:
Are these items already made and ready to ship?
Some items are ready to ship, some are made to order. Normally, takes 1-4 weeks to be ready, but we’re always doing our best to ship them as sooner as possible. The time we need to prepare an order for shipping varies. For details, see individual items.
Can I come to pick up the item?
Yes, absolutely, you can come to our shop located in Mississauga. And we offer pickup discount on some of our products, please don’t hesitate to contact us.
Where are your products made?
All our products are made or handcrafted in our shop, located in Mississauga Ontario Canada. We only use high quality materials that are certified or meet Canadian regulations.
Do you make custom sizes?
Yes, we do custom sizes, and we did a lot of high quality custom pieces, many are return customers. Please contact us and provide the details of your custom piece, such as design style, dimensions, finish color, wood preference etc. If you have an inspired picture or a drawing, it can help a lot. We also need your shipping country, zip/postal code for the shipping cost.
What is the quality of your paint finishes?
Most of our solid color finishes are high-quality lacquer finish, which is a glamorous high-end finish. It’s beautiful and smooth, touches and feels great in hands, will not have ugly assembly gaps. Unlike the cheap laminate materials, this finish gives you a much better value and is easy to clean will not peel off. It cost a bit more, but you will enjoy the quality much more.
Why are our premium lacquer-finished cabinets considered high-end products?
Our cabinets feature a premium lacquer finish, setting them apart as a high-end product for several reasons:
- Luxurious Appearance: A sleek, smooth look that adds a touch of luxury to your space.
- Lasting Protection: Acts as a robust shield against moisture, stains, and daily wear, ensuring a durable investment.
- Easy Maintenance: Effortless cleaning – a quick wipe maintains your cabinets’ premium look effortlessly.
- Customizable Elegance: Tailor your cabinets to your unique style with customizable color and sheen options.
- Craftsmanship: We pride ourselves on delivering high-quality craftsmanship, evident in every detail of our lacquer finish.
Invest in the sophistication and durability of our cabinets with a premium lacquer finish.
Who pays for customs related fees, such as duty, VAT, clearance fees and taxs?
As the shipper (seller), the shipping cost for your order covers only the carrier freight, including free shipping. Whether the item you purchase is subject to customs-related fees such as duty, VAT, clearance fees, and taxes depends on your local customs regulations. While many items are duty-free when shipped to the USA, it’s important to note that any additional fees such as customs charges, cross-border fees, clearance costs, VAT/duties, or other applicable taxes in your country or region are the responsibility of the buyer.
Unfortunately, we are unable to predict or calculate these fees, nor are we able to collect them. Given the value of your shipment, it is possible that you may be subject to one or more of these fees.
Seller coupons & discounts
Combined item discount: 20% off w/ $200.00 spent
Shipping discount: Shipping weights of all items added together for savings.
Seller badges
