Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Miscellaneous details

Shipping policy
Our products are typically shipped within 1–3 business days after your order is placed. Please note that during periods of high order volume, processing and handling times may be slightly longer.

We appreciate your patience and understanding during these times, and we’re committed to getting your order to you as quickly as possible.

Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at luminouscareco@gmail.com. Please note that returns will need to be sent to the following address:
20555 Devonshire St #450, Chatsworth CA 91311

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at luminouscareco@gmail.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)

Custom products (such as special orders or personalized items)

Personal care goods (such as beauty products)

Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions about your specific item, please contact us.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at luminouscareco@gmail.com.

Lost, Damaged, or Undelivered Items
Incorrect Address: If incorrect shipping information is provided by the customer at the time of purchase, Luminous Care is not responsible for lost or undelivered packages. It is the customer’s responsibility to ensure all address details are accurate before completing the order.

Marked as Delivered but Not Received: If a package is marked as delivered by the carrier and the customer claims it was not received, we cannot issue a refund. Carriers scan packages at delivery, and this scan serves as official proof of delivery.

Lost in Transit: If a package is lost in transit (before being marked as delivered), we will open an investigation with the shipping carrier. This process may take 1–2 weeks for resolution. Please note, Luminous Care is not the shipping carrier and has no control over the outcome or timing of the investigation.

Damaged Items: If a product arrives damaged, customers must provide photographic evidence of the damaged item. A case will be opened with the carrier, and the investigation may take 1–2 weeks. Refunds or replacements will be issued based on the outcome of the carrier’s investigation.

Refund Timing: Refunds are processed only after the returned item is received and inspected.

Seller badges