Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
At our store, we believe that customer satisfaction is the key to success. We are committed to providing our customers with a seamless shopping experience from start to finish. If you have any questions or concerns, please do not hesitate to contact us. We are always happy to assist you in any way we can.
Thank you for choosing to shop with us! We appreciate your business and look forward to serving you.
Shipping policy
Shipping Policy
Thank you for shopping with us! We strive to provide the best possible customer service and aim to ship your order as quickly as possible. Please read the following shipping policy before placing your order.
Processing Time
Orders are typically processed and shipped within 1-2 business days. However, during peak holiday or promotional periods, processing times may be longer. We will notify you if there are any delays in processing your order.
Shipping Methods
We offer a variety of shipping methods to meet your needs, including standard shipping and expedited shipping. The shipping carrier used will depend on the destination and the size and weight of your order. We will provide you with a tracking number as soon as your order ships.
Shipping Rates
Shipping rates are calculated based on the weight and destination of your order. We use Bonanza’s shipping rate calculator to ensure that our rates are accurate and competitive. We do not add any handling fees to our shipping rates.
International Shipping
We ship to most international destinations. However, please note that international orders may be subject to customs fees and import duties, which are the responsibility of the buyer. We cannot predict or control these fees, so please check with your local customs office for more information.
Lost or Damaged Packages
We take great care to ensure that your order is packaged securely and arrives in good condition. However, if your order arrives damaged or is lost in transit, please contact us as soon as possible so that we can assist you with filing a claim with the shipping carrier.
Returns and Exchanges
If you need to return or exchange an item, please see our Returns and Exchanges Policy for more information.
Thank you for choosing to shop with us! If you have any questions about our shipping policy, please don’t hesitate to contact us.
Return policy
Refunds available: See booth/item description for detailsReturn Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns or exchanges of eligible items within 30 days of the original purchase date. Please read the following return policy before initiating a return or exchange.
Eligible Items
To be eligible for a return or exchange, items must be in their original condition, unused, and with all tags and packaging intact. We reserve the right to refuse returns or exchanges of items that do not meet these criteria.
Initiating a Return or Exchange
To initiate a return or exchange, please contact us with your order number and reason for the return or exchange. We will provide you with a return shipping label and instructions for returning the item.
Refunds
Refunds will be issued to the original form of payment within 7-10 business days of receiving the returned item. Shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us to initiate the exchange. We will provide you with a return shipping label and instructions for returning the item. Once we receive the returned item, we will ship the exchanged item to you.
Non-Eligible Items
We do not accept returns or exchanges of the following items:
Personalized or custom-made items
Intimate apparel or swimwear
Clearance or sale items
Thank you for shopping with us! If you have any questions about our return policy, please don’t hesitate to contact us.
Miscellaneous details
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Seller coupons & discounts
Combined item discount: 10% off w/ $55.00 spent
Shipping discount: Shipping weights of all items added together for savings. Free shipping on orders over $100.00
Seller badges
