Shipping policy

At MOCLEIN, we strive to provide a seamless and exceptional shopping experience for our valued customers. Our shipping policy is designed to ensure that your luxurious silver jewelry reaches you in perfect condition and in a timely manner.

Shipping Methods & Delivery Times:

Standard Shipping:

Domestic: 3-7 business days
International: 7-14 business days
Express Shipping:

Domestic: 1-3 business days
International: 3-7 business days
Priority Shipping:

Domestic: Next business day
International: 2-5 business days
Shipping Rates:

Standard Shipping: Complimentary on all orders over $100
Express Shipping: Calculated at checkout based on location and order size
Priority Shipping: Calculated at checkout based on location and order size
Order Processing:

Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
You will receive a confirmation email once your order has been shipped, including a tracking number for your convenience.
Customs, Duties, and Taxes:

International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
MOCLEIN is not responsible for delays caused by customs.
Shipping Restrictions:

We do not ship to P.O. Boxes or APO/FPO addresses.
Some international destinations may have restrictions on certain products.
Package Protection:

All orders are securely packaged to ensure safe delivery. In the rare event that your package arrives damaged, please contact us immediately at [customer service email] with your order number and photos of the damaged items.
Lost or Stolen Packages:

MOCLEIN is not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Returns & Exchanges:

For details on returns and exchanges, please refer to our Return Policy [link to Return Policy].
Contact Us: If you have any questions or need assistance with your order, please contact our customer service team at [customer service email] or [customer service phone number]. We are here to help and ensure your satisfaction with MOCLEIN.

Thank you for choosing MOCLEIN. We look forward to adorning you with our luxurious silver jewelry.