Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
Explore affordable luxury in captivating gemstone jewelry. Elevate your style with lapis lazuli, quartz, jade, ruby, sapphire, and emerald charms.
Shipping policy
All orders are sent with PostNL or FedEx. A Track & Trace link will be communicated to you by email once your order has been dispatched.
CURRENT RATES:
Netherlands:
€4 on orders below €50
FREE shipping on orders over €50
Time frame: 1-2 days
European Union*:
€8 on orders below €50
FREE shipping on orders over €50
Time frame: 2-5 days
Europe-1*:
€10 on orders below €50
FREE shipping on orders over €50
Time frame: 3-5 days
Europe-2*:
€15 on orders below €100
FREE shipping on orders over €100
Time frame: 4-7 days
International-1*
€20 on orders below €100
FREE shipping on orders over €100
Time frame: 5-10 days
International-2*
€30 on orders below €100
FREE shipping on orders over €100
Time frame: 7-14 days
International-3*
€18 on orders below €50
FREE shipping on orders over €50
Time frame: 5-10 days
*All countries included in European Union: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
*All countries included in Europe-1: Liechtenstein, Monaco, Norway, Switzerland, United Kingdom
*All countries included in Europe-2: Albania, Andora, Bosnia and Herzegovina, Iceland, Moldova, Montenegro, Serbia, Vatican City
*All countries included in International-1: Canada, Macao SAR, Malaysia, Morocco, Japan, Philippines, Saudi Arabia, Singapore, South Korea, Sudan, Taiwan, Thailand, Tunisia, Turkey, UAE, United States, Vietnam
*All countries included in International-2: Cyprus, Suriname, Australia, New Zealand, Argentina, Brazil, Colombia, Peru, Cook Islands, Fiji
*All countries included in International-3: China, Hong Kong SAR
Customs and import taxes
Please note that LanLivia is not responsible for any customs and import taxes that may apply in your country or for any delays due to customs clearance.
Return policy
Full refund available within 30 daysWe have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
30-day free return in NL.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@lanlivia.com. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@lanlivia.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Sellers aren’t responsible for delays due to customs.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lanlivia.com.
Seller coupons & discounts
Combined item discount: 15% off w/ $280.00 spent
Shipping discount: Items after first shipped each discounted $20.00 Shipping weights of all items added together for savings. Free shipping on orders over $120.00
Seller badges
