Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
Welcome to our shop! We specialize in high-performance odor eliminators and premium air care solutions designed to leave your spaces fresh, clean, and beautifully scented. Whether you’re tackling tough smells in the car, kitchen, bathroom, or anywhere else, our products deliver results in seconds. We’re committed to offering exceptional quality, elegant packaging, and fast shipping. Thank you for supporting a small business that believes in creating a fresher, more enjoyable environment—one spray at a time.
Shipping policy
We ship orders to the United States, Canada, Mexico, and many international destinations.
Shipping Carriers
United States, Canada, and Mexico: Orders are typically shipped via USPS.
All other international destinations: Orders are typically shipped via FedEx, providing reliable and trackable service worldwide.
We may substitute carriers when necessary to ensure timely delivery or due to service availability in your area.
Shipping Costs
Shipping rates are calculated based on your location and the size and weight of your order.
Free Shipping
We offer free shipping within the USA on orders of $40.00 or more.
Order Processing Time
Orders are prepared and shipped within 1–2 business days after payment is received.
We do not process or ship orders on weekends or holidays.
Delivery Times
Delivery times vary depending on your location and the shipping service selected at checkout.
Tracking
Once your order ships, a tracking number will be sent via email or SMS.
You can track your shipment through our website or the carrier’s website.
Expedited Shipping
Expedited shipping options are available at checkout, based on carrier availability.
Shipping to Alaska, Hawaii, and U.S. Territories
We offer USPS shipping to Alaska, Hawaii, Puerto Rico, and other U.S. territories without special conditions.
International Orders – Customs & Duties
For orders shipped outside the United States, all customs fees, import duties, taxes, and any additional charges are the responsibility of the buyer.
Please check with your local customs office before placing an order, as we are not responsible for delays or additional charges due to customs processing.
Holiday Shipping
We do not guarantee delivery dates for holiday orders. We recommend ordering early to ensure timely delivery.
Return policy
Refunds available: See booth/item description for detailsWe want you to be completely satisfied with your purchase. That’s why we offer a 30-day return policy and a 100% satisfaction guarantee.
Return Eligibility
You have 30 days from the date you receive your item to request a return.
All items are returnable.
A receipt or proof of purchase is required.
Please contact us before returning any item. Returns sent without approval will not be accepted.
How to Start a Return
Email us at returns@aromaquest.com to request a return. If your return is accepted, we’ll provide a return shipping label and instructions on how and where to send your item.
Return Shipping Costs
If we made a mistake or the item arrived damaged: We’ll cover return shipping.
If you changed your mind or no longer want the item: Return shipping is your responsibility (unless covered by a promotional offer).
Used Items
We honor returns even if the product has been used, as long as at least 50% of the bottle’s contents remain.
Refunds
Refunds are issued to the original payment method within 5 business days of receiving and approving the return. We do not offer expedited refunds.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at returns@aromaquest.com.
Lost or Damaged Items
Lost package? We’ll offer a full refund or replacement.
Damaged item? Please contact us within 7 days of receiving your order and provide photo evidence. We’ll send a replacement or issue a refund after verification.
International Returns
Canada: Returns are accepted under the same conditions as U.S. orders.
European Union: You have a 14-day right to cancel or return your order, no justification needed. Items must be unused and in original packaging.
All other international destinations: Sales are final and not eligible for return or refund.
Non-Returnable Items
Sale items
Gift cards
Exchanges
To exchange an item, please return the product and place a new order once your return is approved.
You can contact us any time at returns@aromaquest.com with any questions.
Seller coupons & discounts
Shipping discount: Items after first shipped at flat $1.50 Shipping weights of all items added together for savings. Free shipping on orders over $40.00
Seller badges
